1. Who we are
This Privacy Policy explains how CTM Energy, operated by CTM Group Services Pty Ltd ("we", "us", "our"), handles personal information collected through this website.
ABN: 15 632 313 378
Postal address: Building 18-107 Miles Platting Road, Brisbane Technology Office Park, Eight Mile Plains QLD 4113
Privacy contact: info@ctmenergy.au
2. What we collect
Depending on how you use the site, we may collect:
- Contact details you choose to send us (for example name, email or phone in a message).
- Technical information from your browser such as IP address, device type and pages viewed, if and when analytics tools are enabled.
- Your cookie and privacy preferences stored in this browser (localStorage).
Right now this site does not run analytics, does not set tracking cookies and does not operate a contact form. If that changes, we will update this policy.
3. How we collect it
- Directly from you when you contact us.
- Automatically through the website and any tools you consent to (see our Cookie Policy).
4. Why we collect it (purposes)
We collect personal information only where reasonably necessary to:
- Respond to enquiries and provide information about CTM Energy.
- Operate, secure and improve this website.
- Meet legal or regulatory obligations.
- With your consent, understand how the site is used (analytics) or support marketing if those features are added later.
5. Use and disclosure
We use personal information for the purposes above. We do not sell personal information. We may disclose it to service providers who help us run the site (for example hosting), professional advisers, or where required by law. Those parties are expected to handle information appropriately.
6. Overseas disclosure
Some service providers may store or process information outside Australia. Where that happens we take reasonable steps consistent with the Australian Privacy Principles. Providers we use that may handle personal information include:
- Microsoft 365 (email and business productivity)
- TPP Wholesale (domain and website hosting)
We do not claim in this policy that any named provider stores data only in Australia or only overseas. Storage and processing locations depend on that provider's service.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.
8. Access and correction
You may ask for access to the personal information we hold about you, or ask us to correct it, by contacting info@ctmenergy.au. We will respond within a reasonable time. We may need to verify your identity. In limited cases we may refuse a request where the Privacy Act allows; if so we will explain why.
9. Complaints
If you have a privacy concern, contact us first at info@ctmenergy.au. We will try to resolve it promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
10. Updates
We may update this policy from time to time. The effective date at the top will change when we do. Continued use of the site after an update means you should review the new version.
11. Contact
Privacy questions: info@ctmenergy.au
Postal: Building 18-107 Miles Platting Road, Brisbane Technology Office Park, Eight Mile Plains QLD 4113